Frequently Asked Questions

How long do custom orders take?


Most single custom orders take about 3-5 days to create depending on my workload. For an example, my headpieces and cupcake necklaces. Small party orders, such as flower crowns for a wedding, or unicorn headpieces for a birthday party, generally take about 1-2 weeks. Larger orders, like wholesale, can take 4-6 weeks. I'm very upfront with each individual customer about how long their particular will take, and excel at deadlines. If you any concerns about me being able to meet an upcoming deadline before putting in an order, please feel free to contact me.




Do you ship internationally?


I do! However, currently my shipping through my online store checkout is available domestically only. Because of customs that vary depending on each country, I prefer to work individually with international orders, and will ship invoices directly to you. If you're outside of the USA, and would like to order, please feel free to email me directly at ashness@whimsicalwonderhaven.com, or through my custom orders page.




Do you have a store front/physical location?


Currently, I am an online and "traveling store". That means you can purchase through me online, or in person at one of the shows I'm vendoring at in the Hampton Roads area of Virginia. However, my goal in the next couple of years is to have a brick and mortar store!




What materials do you use?


I currently work with various materials, such polymer clay, resin, thermal plastics, fabric and silicone. I secure my handmade items using waterproof, permanent bonding glue.




How fragile are your fairy necklaces? Do they open?


My fairy necklaces are made with mini glass bottles, so they are fragile. I recommend them for ages 5 and up, as well as not wearing them during high activity times, such as playing on a playground.

They do not open. I double secure them, which means I glue the cap down securely, as well as glue the screw that attaches to the necklace cord into the cap.




Do you take custom orders that aren't listed on the custom order page?


I absolutely do! I specialize in custom costume and accessory orders. The ones on my custom page are just ones that are the most highly requested. If you have any questions about whether or not I can make something custom for you, as a party order, or can offer at wholesale, feel free to contact me on my custom order page, contact page, or email me at ashness@whimsicalwonderhaven.





Information:
About
Team Unicorn
Designers
Model Reps

Contact Us:
ashley@whimsicalwonderhaven.com
Virginia Beach, VA

757.716.4986
(10 am - 5 pm)

© 2020 by Whimsical Wonderhaven LLC

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