Shipping & Returns

I'm so excited to get your whimsical item to you, and I am working on the order as as they are received. Custom items will be shipped the next business day that they are completed. For more information about how long custom orders take, please visit the product pages (I list individual time frames depending on the times), my FAQ page, or feel free to fill out my contact page and I'll get back to you as soon as possible. All online orders currently in stock will be shipped within 1-2 business days.

Shipping available through checkout is currently domestic only, and is based off of weight of the items ordered. Orders 2lb or less are shipped USPS, and 2lb+ are shipped typically through UPS. You will be provided tracking via the email you provided at checkout as soon as the item is shipped. All checked out orders valued at $99 or less are automatically insured. Insurance is available for an additional fee for products worth $100 or more. Please leave a note at checkout if pay for a large order and are interested in having it insured. All custom party or wholesale orders are automatically insured.

Orders can not be reshipped if it has been verified as delivered.

We cannot be responsible for packages that are lost due to incorrect address information provided. Please double check the shipping address provided. We purchase delivery confirmation on each domestic shipment. If the post office confirms that the package was delivered, we will not replace an order. If, for some reason, your package is undeliverable and is returned to us, we will contact you when the package is received. We will request an updated shipping address and will charge for reshipping fees. If you do not want us to reship and would prefer a refund, there is a 15% restock fee + original shipping charge.


Please take Holidays into consideration. USPS, UPS and FedEx tend to run a little behind on delivery during major holidays especially Christmas.   Please allow a few extra days for your package to be delivered.  We will guarantee that your package will be shipped same or next business day, but we can not be held responsible for carrier shipping delays during holidays.  If packages are delayed during the holidays, we apologize, but we have no control and shipping fees will not be refunded.

We take great care in making sure each item that is shipped out is in perfect condition and is well packed. If an item happens to be damaged upon delivery, it must reported within 5 business days. Return shipping will be covered only. Original shipping is nonrefundable. Once the damaged item is received back, you'll be refunded via the original method of payment, or receive a store credit.

Custom items cannot be returned.

Non custom, non damaged items can be return and refunded with 14 days of the item being received. It must be returned within the original packaging, and not used or tampered with. Once the item is received in perfect condition, your refund will be processed within 3-5 business days, via original method of payment.

 

Information:
About
Team Unicorn
Designers
Model Reps

Find Me:
ashness@whimsicalwonderhaven.com
Virginia Beach, VA

757.716.4986
(10 am - 5 pm)

© 2016-2019 by Whimsical Wonderhaven LLC

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